Before contacting support
- Find your app version under Settings → About & support.
- Check your internet connection. AI readings need a connection; drawing cards, card meanings, and local history work offline.
- Reopen the app and note which step causes the issue.
- Hide any private questions or personal details before attaching screenshots.
What to include
- Device model and Android or iOS version
- MoonTarot version and build number
- Screen orientation, steps to reproduce, expected result, and actual result
- Whether AI was involved and roughly when the issue occurred
Do not email passwords, identity documents, bank details, medical records, or another person's private information.
Report AI content
For offensive, dangerous, misleading, or privacy-related AI content, use “Report AI content” beside the reading. Reports are submitted in the app. Your question and generated text are not attached by default.